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Patient Portal Terms

Last Updated April 2016

GO TO THE EMERGENCY ROOM OF A LOCAL HOSPITAL OR DIAL 911 IMMEDIATELY IN THE EVENT OF AN EMERGENCY.

THIS IS A CONTRACT BETWEEN YOU AND CHI. PLEASE READ THESE PATIENT PORTAL TERMS AND CONDITIONS (“Terms”) CAREFULLY. By accessing and using this website located at https://mychart.chihealth.com/prd/ and any related websites and any related mobile applications related to this website (the "Patient Portal") that are provided by of Catholic Health Initiatives, Inc. and its subsidiaries and affiliates (referred to as “CHI,” “us,” “our,” or “we”), you agree to be bound by these Patient Portal Terms.These Patient Portal Terms are between you (sometimes referred to as “you” or “your” or “your family”) and CHI. Remember that your use of this Patient Portal is at all times also subject to the CHI Terms and Conditions and the CHI Privacy Policy, which are incorporated into these Patient Portal Terms (the Patient Portal Terms, the CHI Terms and Conditions, and the CHI Privacy Policy are referred to collectively as the “Agreement”). Please read the entire Agreement and print or download a copy of all of the entire Agreement for your records.
WE MAY REVISE AND UPDATE THE AGREEMENT FROM TIME TO TIME WITHOUT PRIOR NOTICE TO YOU. ANY CHANGES TO THE AGREEMENT WILL APPLY IMMEDIATELY UPON POSTING. Note that if there any inconsistencies between these Patient Portal Terms and the updated CHI Terms and Conditions or CHI Privacy Policy, these Patient Portal Terms will govern. YOU AGREE TO PERIODICALLY REVIEW THESE TERMS FOR SUCH CHANGES.

DESCRIPTION OF THE PATIENT PORTAL

CHI provides this Patient Portal as a health management software tool to help you to collect and personalize yours and your family’s health information in one place. The Patient Portal may contain information related to the patient’s current medications, test results, appointments, and general information about health, and may allow you to communicate with health care providers online. The Patient Portal, and CHI Content, such as text, graphics, images, audio and video files, user help files, health information, and other content are informational and for your convenience only.

The Patient Portal may include the availability of mobile applications ("Mobile Apps") for you to download and use on handheld devices ("Mobile Devices"). You consent to our sending you emails and text messages to your mobile phone. You may opt out of receiving emails or texts from us at any time by contacting social@catholichealth.net. You certify that you are at least 18 years of age in order to request a user account for the Patient Portal.

This Patient Portal is provided as a service for CHI by an independent vendor (the “Vendor”). The Vendor has control over the content on this Patient Portal and how your information is protected by the Vendor. Because the Vendor provides this service to you on CHI’s behalf, the Vendor must comply with the Health Insurance Portability and Accountability Act of 1996 and its implementation regulations (“HIPAA”) with respect to your Protected Health Information (“PHI”). PHI means personally identifiable health information about your physical or mental health, provision of health care to you, or your payment for health care. However, CHI has no control over the Vendor’s practices related to the security of your PHI. By registering for a Patient Portal account, you request that we make your information available to the Vendor so that it is available for access by you through the Patient Portal.

Our Notice of Privacy Practices and Website Privacy Policy describe how CHI uses and discloses your health information, and how we collect and use your information generated from the Patient Portal. The information you upload or add into the Patient Portal is subject to federal, state, and local laws regulating the privacy, security, and confidentiality of health information. Your access to the Patient Portal occurs through a secure, password protected web site. However, no information system can perfectly guard against the risks of intentional intrusion or inadvertent disclosure of information sent to us. When you use Patient Portal, information transmitted over the internet is beyond the control of CHI. Once information is received by us, your person health information will be treated confidential and given the protections as set forth in the Notice of Privacy Practices and Privacy Policy.

If you need technical support for MyChart, do not share your password or personal health information with the technical staff. MyChart technical staff does not require access to your personal health information to provide technical support.

PATIENT PORTAL TERMS

  • Emergency or Urgent Matters. EVEN IF YOU ARE ABLE TO COMMUNICATE WITH A HEALTH CARE PROVIDER THROUGH THE PATIENT PORTAL, IF YOU BELIEVE THAT YOU OR ANOTHER INDIVIDUAL FOR WHOM YOU ARE ACTING NEEDS TO SPEAK TO A HEALTH CARE PROVIDER ON AN EMERGENT BASIS, YOU SHOULD GO TO AN EMERGENCY ROOM OR DIAL 911.
  • Not Medical Advice. Unless you use the Patient Portal to communicate directly with a health care provider, information in the Patient Portal is informational only. If you have any health care related questions, contact your health care provider promptly. NEVER IGNORE MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU READ IN THE PATIENT PORTAL.
  • Non-CHI Providers. Not all of the information that you have access to through the Patient Portal was created by CHI or a provider employed by CHI. Further, you may have the ability to send electronic messages through the Patient Portal to health care providers that are not employed by CHI (all independent parties referred to as “Non-CHI Providers”). CHI EXPLICITLY DISCLAIMS ANY AND ALL LIABILITY RELATED TO THE HEALTH INFORMATION CREATED BY NON-CHI PROVIDERS THAT IS MADE AVAILABLE THROUGH THE PATIENT PORTAL AND FOR ANY INFORMATION, ACTIVITIES AND COMMUNICATIONS OF NON-CHI PROVIDERS THAT ARE MADE THROUGH THE PATIENT PORTAL.
  • Use of Patient Portal. You may view or download content from the Patient Portal for your own personal use or to make your health information available to another provider. However, because the information available to you through the Patient Portal is not guaranteed to include your entire medical record or to be accurate or complete, if another medical facility or health care provider requires your health information or full medical record to provide treatment to you, you should contact the CHI facility where care is being or was provided and request access to a copy of your full medical record.
  • Electronic Messaging YOU SHOULD NOT USE THE PATIENT PORTAL TO COMMUNICATE URGENT ISSUES TO A HEALTH CARE PROVIDER. Health care providers may take up to 3 business days to respond to a message that you send through the Patient Portal, and even then, there is no guarantee of a response. If your health care provider is unavailable, messages may be routed to another authorized health care provider. If you have not received a response to an electronic message you sent to a health care provider through the Patient Portal, you should call the health care provider directly. Any communications you have with a health care provider through the Patient Portal may be made part of your medical record or the medical record of the individual for which you have Proxy Access.
  • Access to Medical Information. If you are able to access your medical information, or the medical information for someone you have Proxy Access for, THERE IS NO GUARANTEE THAT THE MEDICAL INFORMATION MADE AVAILABLE TO YOU THROUGH THE PATIENT PORTAL IS A FULL REPRESENTATION OF THE MEDICAL RECORD OR THAT SUCH MEDICAL INFORMATION IS COMPLETE OR ACCURATE. Further, we are not responsible for how you use or disclose the medical information after you access it through the Patient Portal.
  • Your Personal Information. You may create an account or give us personal information, which will be governed by the CHI Privacy Policy. WE DO NOT GUARANTEE THAT WE CAN PROTECT THE PRIVACY OF YOUR INFORMATION. You can correct, update or remove your personal information by emailing a request to us at social@catholichealth.net.
  • Your Health Information. Some information you provide may be PHI. CHI’s protection of your PHI is described in one of our HIPAA notice of privacy practices - see the list of privacy practices located at Notice of Privacy Practices to ensure you understand how your PHI is protected by CHI.
  • Proxy Access If you have the ability to access your medical information that is maintained by a CHI health care provider through the Patient Portal, and you are an adult with legal capacity, you may request that another adult individual also be provided with access to your medical information through the Patient Portal. The ability to access the medical information of another individual through the Patient Portal is called Proxy Access. Additionally, if you are a parent or legal guardian of a minor child or you are the personal representative of an incompetent adult, you may also be provided with Proxy Access to the minor child’s information or the incompetent adult’s information, as the case may be. However, Proxy Access to a minor child’s medical information if the minor child is age 12 or older may be limited and/or require the minor child’s permission due to certain federal and state law restrictions. If you are granted Proxy Access, you will have access to the other individual’s medical information via the Patient Portal, through the creation of your own account. Sharing accounts on the Patient Portal is prohibited. To request or grant Proxy Access, you should contact the health care facility where care is being or was provided.
  • Your Account. Do not share your login information with anyone, and write down your Patient Portal ID and password and keep it in a safe place. If you share your login information with anyone, that person will be able to access your medical information and send messages as if they were you. We recommend you log out after accessing your account, change your password on a periodic basis, and limit access to your computer or mobile device and their browsers. Do not use the Patient Portal from computers or public libraries or Internet cafes because your medical information may not be protected. Any change to your account information, and all postings, text, images, messages, files, or other materials you post, transmit through, or link to the Patient Portal (collectively, “Your Content”), are your sole responsibility. We are not liable for any loss or damage of any kind relating to Your Content.
  • No Warranty or Support. THE PATIENT PORTAL IS PROVIDED "AS IS."
  • CHI’s Limited Liability. CHI IS NOT LIABLE TO YOU FOR ANY DAMAGES GREATER THAN $1000, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW.
  • Termination. CHI may terminate your access to the Patient Portal for any reason. "You are responsible for making sure Your Content and other information you desire is downloaded or backed up."

CONTACT US

You can contact us through your account or by sending an e-mail to social@catholichealth.net.

BY USING THIS PATIENT PORTAL, YOU ARE CONFIRMING THAT YOU UNDERSTAND AND AGREE WITH THE ABOVE TERMS, AND WITH THE CHI Terms and Conditions AND Privacy Policy